How do I request a refund or cancellation?

Customers may request a refund or cancellation by contacting customer support as soon as possible. Eligibility for a refund or cancellation may depend on the services purchased and the stage of the trademark filing process. For subscription services, cancellation requests should be submitted before any applicable renewal date to avoid future charges.

Customers should distinguish between service charges and government fees when reviewing the total price. A service fee pays for the selected Trademark Engine product or assistance; a government filing fee is paid in connection with the USPTO filing and is subject to USPTO rules.

Trademark Engine service charges and USPTO government filing fees are separate. Service fees cover the products and assistance purchased from Trademark Engine and, where applicable, affiliated legal services. USPTO filing fees are government charges associated with filing and processing a federal trademark application and are generally assessed per class.

The total cost can therefore vary based on the package selected, the number of trademark classes, the type of identification used, optional services, and later filings that may become necessary. Government fees already paid to the USPTO are generally non-refundable even if an application is later refused, abandoned, or withdrawn.