Trademark Monitoring

I reached out with some questions regarding my trademark filing process. I had the pleasure of being connected to Ben Jaro and he solved all my issues and questions within 10minutes. Can't ask for a better solve and timing. Thank you!

Order # 397973 I called today with the sole purpose of canceling my trademark monitoring services from my brand protection plus benefits package. As a start up company I couldn't substantiate the cost of the monitoring service at this time. Angie understood my concerns and handled my request quickly and accordingly. Lovely customer experience was had. L. Gonzalez

I want to start off saying a big Thank you to Casey. I appreciate the live customer service who truly helps you and very detailed in helping a concerned client. She helped clear a confusion I had in understanding a matter. I appreciate the help and guidance through the extension process.

Madel (393984) was very knowledgeable and professional. I called with a concern, and she gave me a clear explanation. She was very understanding and helpful, which encourages me to call Trademark Engine again should I have further questions, concerns, or business to be done.

He helped with what I needed in a very professional manner. I couldn't find my order number to verify myself, but the trademark name got me in the door and he then gave me my order number. I'm glad that there are such strict safeguards in place. And I never thought that he was disrespectful, instead polite as I tried to figure out how to identify myself. He's a good Ben, take it from me. -Ben

A+ Customer Service & Professionalism from Ms. Heather def will revisit as needed & recommend others based on Trademark A+ Services & A+ Ms. Heather plz consider Heather for a Advancement/Bonus/Raise! ThankU Carpe Vitam! EK-

I had a great experience with Ben on my order (337736), who was thoughtful, attentive to detail, and quick to respond to my potential concerns! What makes a great company is one with strong customer service, where you know they will help you out when you need something, and I trust this company to follow through when I need.

Exceptional service from Kyra! I had an issue with my order and required a refund, and Kyra handled the entire process with professionalism and care. She was responsive, understanding of my situation, and made sure everything was resolved smoothly and quickly. The refund was processed efficiently, and she kept me informed every step of the way. Kyra goes above and beyond to ensure customer satisfaction, and her helpful attitude made what could have been a frustrating experience into a positive one. Thank you, Kyra, for your outstanding support. Order ID: 393445

Your representative was incredibly polite, he consistently stopped talking when I talked to allow me to go first, and this was great cause I was very nervous about finances. He helped me pause my account and sent confirmation and he helped me cancel two subscriptions very helpful, very polite and very knowledgeable.

Gab was extremely patient when handling my application materials and gave me the time I needed to get everything prepared to send to him. He assisted me in getting all the information uploaded, and did it with a kind attitude.

Kyra took the time to explain my options, and in the end, she helped me resolve my issue. I really appreciate her assistance.

I have been working with Trademark Engine (#347148) for quite a while. I transferred my file from an attorney who never really explained the whole process to me; causing me to lose months of valuable time and gave no real direction regarding the steps of verification I'd need to complete my process. In my latest conversation with RYAN, she fully explained the process of Specimen Submission, Extensions, and also my rights if I go beyond the deadline in submitting proper documentation. I cannot tell you how much I wish I'd started the process of trademarking with TRADEMARK ENGINE, rather than an attorney. They have been continually supportive and knowledgeable in their guidance. Customer service has always found a solution to whatever questions I've had, and are clear about pricing. I recommend them highly!

Nami understood my predicament, really listened to me, did not read from a script. She took care of my request immediately.

Rio was not just knowledgeable, he was also very patient and answered all my questions with such clarity. I am glad he was the one that responded to the call today!

Max helped me with my order (#392515) and was extremely efficient in handling everything in a timely manner in a situation that I worried was time-sensitive. Thanks again Max!